Thursday, October 10th Security Update for Student Office 365 Accounts

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Your student email account is always accessible from outlook.office.com using any modern device.

The Division of Information Technology will be performing an important security update to the GHC student email system at 9:00am on Thursday, October 10th, 2019.  This update may cause connectivity issues with older versions of the Microsoft Outlook application, Apple devices that haven’t been updated to the latest version of iOS, and the built-in/default email app on Android phones and tablets. This update will NOT affect D2L access.

If you encounter issues sending or receiving email after this update:

  1. Visit https://outlook.office.com to continue using your student email on the web
  2. Contact IT by submitting a help ticket online (rt@highlands.edu) or by calling us at 706-295-6775.

 

Frequently Asked Questions

Q: How do I identify which model iPhone I’m using?

A: Apple maintains a pair of guides online that can be used to determine which model phone (https://support.apple.com/en-us/HT201296) or iPad (https://support.apple.com/en-us/HT201471) you’re using.

Q: How do I update my iPhone, iPad or iPod touch to the latest version of iOS available for the device?

A: Upgrading an iPhone or iPad is a simple process that usually takes no more than 10 or 15 minutes. Visit https://support.apple.com/en-us/HT204204 for more information.

Q: Where can I download the Microsoft Outlook App?

A: The official Outlook app for iPhones and iPads can be downloaded from Apple’s App Store (https://itunes.apple.com/us/app/microsoft-outlook/id951937596?mt=8) or Google Play for Android devices (https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en_US)

Q: I have an older phone that is not in the list of devices above. Can I upgrade?

A: Unfortunately, the following smartphones and tablets are discontinued, out-of-support, and have no upgrade options available from their manufacturer. If you own one of these devices, you may still be able to use them to access your employee email directly on the web by visiting https://outlook.office.com

  • iPhone 2G, 3, 3s, 4, 4s
  • iPad 1, 2, 3
  • iPad Mini (original model)
  • iPod Touch (manufactured before 2015)
  • Android 4.4 (or earlier) phones and tablets (released before 2014)