Duo Mobile end of support for Android 10 and iOS 14

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Effective February 8, 2024, Duo Mobile will no longer support Android 10 and iOS 14.

Google and Apple deploy new operating systems as major releases every year. As part of these release cycles, older operating systems on Android and iOS mobile devices stop receiving important updates and go through end-of-service and end-of-life phases. To anticipate these OS deprecations, Duo will no longer support Duo Mobile on Android 10 or iOS 14.

This end-of-support milestone means that:

  • GHC will no longer be able to troubleshoot issues with Duo Mobile running on Android 10 or iOS 14 or older.
  • Duo Push will continue to work on already-installed versions of Duo Mobile on Android 10 or iOS 14, and students will continue to be able to authenticate.
  • Duo Mobile–generated passcodes will also continue to work on already-installed versions of the app, and students will continue to be able to authenticate.
  • SMS-delivered passcodes and phone callback authentication are not affected by this change. These methods do not rely on Duo Mobile.
  • Mobile devices using Android 10 or iOS 14 will no longer receive Duo Mobile maintenance fixes or security updates.
  • Users cannot download the latest version of Duo Mobile on mobile devices running on Android 10 or iOS 14.